Where can I find information about purchasing wholesale?
What forms of payment do you accept?
We accept cash and all major credit cards. Currently, our online checkout only accepts PayPal. If you’d like to use a different payment method, please contact us or enter code ALLZERO at checkout. This will bring your balance to $0, and prompt us to contact you for payment details. We also accept checks for wholesale or local orders, at our discretion.
What are your shipping charges?
There are none! It's free! Unless you require expedited shipping, we'll take care of the charges for you. If time is of the essence, we'll provide a shipping quote to get it to you faster. (Note: Free shipping applies only to retail orders. Show specials and wholesale-only promo deals will apply for wholesale accounts.)
When will my order ship?
Most of our pieces are made to order, and ship within 1-3 weeks. Custom work typically takes 6-8 weeks, depending on the project and our production schedule. With that said, we will do everything we can to expedite your order if necessary. Don't be afraid to ask if you need something in a hurry.
How can I order a custom design?
Contact us with your idea, and we’ll see what we can work out! We work closely with each client and keep you informed at every stage of the process with sketches, progress photos, and open communication. Custom designs require a great deal of time and materials from the beginning of the process. Once your design is finalized, we require a nonrefundable deposit of 35% to begin work on any custom project.
Do you ship internationally?
At this time, we only ship to U.S. addresses where there are no stores or galleries representing our work.
Can I order direct from you?
Sure can! Before placing an order, please check our list of Retailers for a store near you. Many of these fantastic stores also offer online shopping and would be happy to ship our designs to you. Out of respect to our retail partners, we do not ship orders to areas where there are stores or galleries representing Narrow House Metals.
Do I have to pay sales tax?
Our studio is located in Pennsylvania, so we are obligated to collect sales tax from customers in Pennsylvania. We don't collect sales tax from retailers or out-of-state customers, but you should be familiar with your state's rules on submitting use tax for purchases.
What is your repair policy?
We take great pride in the quality of our work. If you do experience a problem with a new purchase, we will gladly repair or replace the item. Resizes, wear-and-tear, and damage repairs should be sent to our studio for assessment and estimate. Please contact us for instructions before shipping any repairs. We are not responsible for any items lost or damaged en route to our studio.
Because methods vary among jewelers, we ask that you avoid taking Narrow House jewelry to another shop or studio for resizing and repairs. Any work performed outside of our studio will void any guarantees we may offer, and may lead to more expensive repair costs in the future.
If you purchased the item through one of our retailers, please contact the store that you purchased it from to handle the shipment to our studio.
Do you repair other jewelry?
Due to time constraints, we only repair our own work at this time.
What is your return policy?
We hope that you're happy with your purchase and that it will bring you years of enjoyment. If it doesn't work out that way, regular production items may be returned within 30 days of receipt for an exchange or credit. If you would prefer a refund, an 18% restocking fee will apply. Custom work is not returnable.
Please contact us for instructions before shipping any returns. We can’t issue a refund or exchange for jewelry that is lost or damaged en route to our studio.